We take pride in our ISI-certified engineering. If your bottle is damaged or defective upon arrival, we offer a straightforward replacement policy to get a fresh one in your hands immediately.
At GO24, we are committed to providing high-quality products and excellent customer service. If you have received a product that is defective or damaged, we offer a replacement policy as outlined below.
A product is eligible for replacement under the following conditions:
The product delivered is damaged, defective, or not as described.
The issue must be reported within 24 hrs of delivery.
The product must be unused, unaltered, and returned in its originalpackaging along with the invoice/bill.
The product must be within warranty.
We do not offer replacement in the following scenarios:
Damage caused due to misuse, improper handling, or accidental damage by the customer.
Products with physical damage not notified within 24 hours.
General wear and tear, fading of prints, or scratches after regular usage.
Customized or personalized products unless found defective.
To initiate a replacement request:
Email us at support@go24bottles.com within 24 hours of receiving the product.
Attach photos or videos clearly showing the damage or defect.
Mention your order number, product name, and reason for replacement.
Our team will review your request and respond within 2-3 business days. If approved, a replacement will be initiated at no extra cost.
Once approved, our logistics partner will arrange a pickup of the damaged/defective product.
Upon receiving and inspecting the returned product, we will dispatch a replacement unit.
If the product is out of stock, we may offer a credit note or full refund as per your preference.
Replacements are subject to stock availability.
The final decision on replacement rests with GO24 after a thorough inspection of the returned product.
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