Replacement Policy

Not 100% Perfect? We’ll Swap It.

We take pride in our ISI-certified engineering. If your bottle is damaged or defective upon arrival, we offer a straightforward replacement policy to get a fresh one in your hands immediately.

At GO24, we are committed to providing high-quality products and excellent customer service. If you have received a product that is defective or damaged, we offer a replacement policy as outlined below.

A product is eligible for replacement under the following conditions:

  • The product delivered is damaged, defective, or not as described.

  • The issue must be reported within 24 hrs of delivery.

  • The product must be unused, unaltered, and returned in its original packaging along with the invoice/bill.

  • The product must be within warranty.

We do not offer replacement in the following scenarios:

  • Damage caused due to misuse, improper handling, or accidental damage by the customer.

  • Products with physical damage not notified within 24 hours.

  • General wear and tear, fading of prints, or scratches after regular usage.

  • Customized or personalized products unless found defective.

To initiate a replacement request:

  • Email us at support@go24bottles.com within 24 hours of receiving the product.

  • Attach photos or videos clearly showing the damage or defect.

  • Mention your order number, product name, and reason for replacement.

Our team will review your request and respond within 2-3 business days. If approved, a replacement will be initiated at no extra cost.

  • Once approved, our logistics partner will arrange a pickup of the damaged/defective product.

  • Upon receiving and inspecting the returned product, we will dispatch a replacement unit.

  • If the product is out of stock, we may offer a credit note or full refund as per your preference.
  • Replacements are subject to stock availability.

  • The final decision on replacement rests with GO24 after a thorough inspection of the returned product.