Refund policy

Refund, Return & Cancellation Policy

 

At GO24, every product is built to deliver quality and durability. If your order arrives damaged, defective, or incorrect, we're here to make it right.

This policy applies exclusively to genuine GO24 products purchased through our official website: https://go24bottles.com.

Cancellation Policy

To ensure fast processing and dispatch, all orders are processed immediately after they are placed.

Non-Personalized Orders

  • Orders cannot be cancelled, modified, or refunded once successfully placed, irrespective of the payment method (Prepaid or Cash on Delivery).

  • Orders cannot be cancelled once they have been shipped.

Personalized Orders

  • Personalized products are manufactured specifically according to your requirements.

  • Therefore, personalized orders cannot be cancelled, modified, exchanged, or refunded once placed.

  • Personalized products are available only on prepaid orders. Cash on Delivery (COD) is not available.

Return & Refund Policy

GO24 does not accept returns or exchanges for products once they have been delivered, except in cases where the product received is:

  • Damaged during transit

  • Defective or manufacturing defective

  • Incorrect item received

If you receive any of the above, please contact our Customer Support within 48 hours of delivery by emailing support@go24bottles.com or calling/WhatsApp on +91 7496993110.

To help us verify your claim, please provide:

  • Order ID

  • Clear photographs of the product

  • An unboxing video showing the issue

  • Description of the problem

Our team will review your request and determine the appropriate resolution.

Resolution

For verified claims, our preferred resolution is a free replacement of the product.

If a replacement is unavailable or cannot be fulfilled, a refund may be issued at GO24's sole discretion.

All approved refunds will be processed only to the original payment method used while placing the order.

For orders placed using Snapmint or any other financing/payment partner, approved refunds will be credited back to the original Snapmint/payment partner account or payment instrument used for the purchase, subject to the respective payment partner's processing timelines and policies.

Refund processing timelines may vary depending on your bank, card issuer, payment gateway, or financing partner.

Claims Will Not Be Accepted For

Claims will not be entertained in the following situations:

  • Damage caused by misuse, negligence, mishandling, accidents, or improper cleaning.

  • Normal wear and tear.

  • Products with tampered, removed, or altered labels, serial numbers, or packaging.

  • Products returned with missing parts, accessories, manuals, or original packaging.

  • Change of mind after purchase.

  • Incorrect product, colour, size, or variant selected by the customer while placing the order.

  • Claims raised after 48 hours of delivery.

  • Claims submitted without adequate photo and unboxing video proof.

  • Personalized or customized products.

  • Spare parts and accessories purchased separately.

Warranty

GO24 products are covered by the following warranty:

  • Single-wall bottles: 12 Months Warranty

  • Double-wall & Triple-wall Vacuum Insulated Bottles: 24 Months Warranty

Additionally, lid replacement is available free of charge within the first 24 days of delivery, subject to verification.

To register your warranty or submit a warranty claim, please visit the Warranty Claim page on our website.

Warranty covers manufacturing defects only and does not cover damages resulting from misuse, accidents, improper handling, or normal wear and tear.

Replacement Policy

If your product is verified to have a manufacturing defect or transit damage, GO24 will replace the product at no additional cost.

Replacement requests are processed only after successful verification of the issue through the information shared by the customer.

If the exact product is unavailable, GO24 reserves the right to provide:

  • The same product once restocked;

  • An equivalent product of similar value; or

  • A refund, where replacement is not feasible, at GO24's sole discretion.

Contact Us

For any assistance regarding cancellations, replacements, warranty, or approved refunds, please contact us:

Email: support@go24bottles.com

Phone / WhatsApp: +91 7496993110

GO24 Consumer Products Pvt. Ltd.

Khewat No. 486, Khatoni 586, Rect. 97, Killa No. 10–12 & 20, Kundli, Sonipat, Haryana – 131028, India.